Shipping Policy

Thank you for choosing Louvya. Here is our shipping policy to guide you through the process:

Processing Times:

  • Orders typically take 2-4 business days to process before they are shipped out. During high-demand periods, processing times may extend, but we strive to get your order to you as quickly as possible.

Standard Shipping:

  • Our standard shipping option delivers your order within 7-14 business days after the processing period. Please note that shipping times may vary based on your location, customs processing, and other unforeseen circumstances.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Shipping Destinations:

  • We currently offer shipping to various destinations. Please ensure that your shipping address is accurate and complete to avoid any delays or misdelivery.

Shipping Costs:

  • Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process before completing your purchase.

International Shipping:

  • For international orders, additional customs duties and taxes may apply. These fees are the responsibility of the customer. Please check with your local customs office for more information.

Order Modifications:

  • If you need to modify your order or shipping information, please contact our customer support team as soon as possible. Once the order is shipped, modifications may not be possible.

Lost or Damaged Items:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately, and we will work with you to resolve the issue.

We appreciate your patience and understanding. If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer support team at trylouvya@gmail.com

  • FAQ Page

    FAQs

    1. I have a concern about my order, what’s the easiest way to contact you?

    For urgent concerns, we recommend sending us an email at [Your Support Email]. All pages are run by the co-owners of the company, and we will be more than happy to provide you with the best experience when ordering from our shop!

    2. I need to change my shipping address, what should I do?

    Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at [Your Support Email] for the quickest response!

    3. Where is my shipping confirmation?

    Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!

    4. Why hasn’t my tracking updated?

    Allow 2-4 days for your order to process and the tracking to update. If tracking does not update after processing, let us know by sending us an email so we can resolve this issue.

    5. Do you accept international orders?

    Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located outside the US.

    6. What if I want to cancel an order or change my mind?

    If you wish to cancel an order or change your mind, please email us within 1-2 days of placing your order.

    7. What is your return policy?

    We offer a 90-day return policy for all orders, provided they are not damaged after use. Simply email us at [Your Support Email] to get started.

  • Refund Policy

    Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at trylouvya@gmail.com. Please note that returns will need to be sent to the following address:

    65 Connolly Crescent Brampton, ON. CA

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return questions at trylouvya@gmail.com

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

    Exceptions / Non-Returnable Items

    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    European Union 14-Day Cooling-Off Period

    If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at trylouvya@gmail.com